Help & Support

How can we help?

Answers to common questions about Pause — privacy, accounts, subscriptions, and more.

⚠️ Pause is not a crisis resource

Pause is a private communication-support tool — not therapy, medical advice, or crisis support. If you are in crisis or think you may harm yourself or someone else, please reach out immediately:

Emergency services: 911 (US/Canada) or your local emergency number
988 Suicide & Crisis Lifeline: call or text 988 (US)
Crisis Text Line: text HOME to 741741 (US)
Crisis Services Canada: 1-833-456-4566

Getting started

Privacy & data

Account & subscription

Still need help?

Reach out directly

We're a small team and we actually read every message. If you have a bug report, feature request, or anything we haven't covered here, email us and we'll get back to you within 1–2 business days.

hello@getpausenow.com